You can import tickets from SmarterTrack. Before import can be performed, make sure SmarterTrack integration is enabled. See SmarterTrack integration.
To import a ticket:
Go to Activity Center | Import & Export | Import from SmarterTrack.
Type in or paste from Clipboard the unique identification code of the ticket you wish to import.
As an Activity Details screen opens, fill in any missing information.
Click 'Save and Close' to finish creating the activity.
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